Yes, we offer payment plans and we are happy to work with you. An initial retainer is due at the time of booking and you have the option to pay in full 14 days prior to your event or to set up a monthly payment plan. For specific information, please contact us directly.

Yes! We would love the opportunity to show you the venue and discuss the details of your event. Please schedule your tour via our Schedule a Tour page.  We typically schedule tours from 10am-4pm during the week.

Our office/phone hours are 10AM to 7PM seven days a week. We can accommodate meetings only between 10AM and 4PM. All tours are by appointment only.

We are open for events from 8 AM to 4 AM (access will be granted based on your contracted time).

Once you are booked there is no refund of money upon cancellation or rescheduling. If you need to cancel and if your event is more than 90 days away and paid in full, we can issue you a credit which must be activated within 365 days from the day that you made your initial booking.

It can stressful for both the event host and the vendors to try to complete everything in a smaller block than 5 hours. This causes your caterer to be rushed, doesn’t allow much time for the setup of personal items, and it adds undue stress.

You may bring in outside catering. You are also welcome to bring in your own food including homemade items if you would like. Please note that you cannot cook anything on site.

Once we complete your custom floor plan, you are welcome to hire your own decorator. M Lounge Events also offers in-house decor packages.

You are allowed access to the venue when your time block starts as noted on the contract.  So if you know you will be needing extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables and chairs set so the room will be ready for you or your vendors to decorate at that time.